Frequently Asked Questions
Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
Last updated: August 2023
1. General questions
When are you open?
Our current hours are from 11am - 7pm everyday with the exception of Thanksgiving and Christmas.
Do you buy comics/trading cards/toys?
What's your refund policy?
Within 14 days with proof of purchase. We are only able to refund you the same method you paid with. Standee and clearance purchases are final sale and not eligible for refunds.
Will you sell my comic/game/merch?
Do I have to make an account to shop online?
An account is not needed to shop online or in-store. You only need to make an account if you want to start a subscription, request/wish list a title, or put any of our products on hold.
What payments do you accept?
2. product questions
What is the condition of your comics?
We try to keep our comics and books as pristine as possible, however, since our store is open to the public, we can not account for any natural shelf-wear that may happen due to other patrons browsing. However, we are willing to provide photos and/or scans.
Do you carry CGC comics?/Do you do CGC?
CGC is not a service we are able to offer. If you'd like to have your comics graded, we recommend doing your own research. We currently do not carry any CGC comics nor are we interested in purchasing any at this time.
How often do you get in product?
We receive new product every single week! While we try to stay consistent with replenishing stock that has sold out, unfortunately we can not control what product goes out of stock at our distributors. If there is a product you are looking for that you don't see on our shelves, please speak to one of our in-store staff members to see if its available to order.
What does it mean when a product in "out of print"/"back-ordered"?
To put it simply, it just means that we are not able to get that product back in our store. When a product is "out of print", it means that the original company that published/distributed the product has no future plans to make anymore. If we tell you a product is "back-ordered", it means that there may be a chance that the product may be produced again but there is no guaranteed date for when/if that will happen.
3. Account Questions
How do I add books to my pull list?
For a thorough breakdown on how to use our Manage Comics system, check out the guide here.
What is the difference between a pre-order and subscription? Does it matter which one I do?
A pre-order is for one time requests, subscriptions are for continuous pulls. Use a pre-order if you want a specific title, issue, or cover pulled just once. Subscribe to a title if you want to continue following it for the foreseeable future and aren't picky about covers.
How do I get my discount?
Discounts are automatically applied to all the books you have pre-ordered/subscribed to. Please note that discounts are based on how many titles you are currently subscribed to. Discounts do not apply to books not on your subscription list.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer free shipping?
Not currently.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can contact us through email: oxfordcomics@gmail.com or by phone: 404-233-8682
Do you have a physical address?
Yes, our address is 2855 Piedmont RD NE, Atlanta, GA, 30305